Frequently Asked Questions
Don't see the answer to your question below? Contact Us.
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Free Delivery and Pick-up.....within five miles!!
GRC offers free delivery and pick-up within five miles from the intersection of S Higley Rd and E Pecos Rd Gilbert, AZ.
Delivery/Pick-up Costs:
Free delivery and pick-up is within a five mile radius from S Higley Rd and E Pecos Rd. After the five mile marker, we charge $1.25 per mile driven.....which means every mile driven there and back after the five mile marker.
Our delivery and pick-up charges are not per bike but per delivery. Whether you rent one e-bike or seven e-bikes the delivery charge is the same!
Check out the RENTALS page for some ideas and pricing.
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How does Arizona define what an electric bike is?
Arizona designates three classes of e-bikes:
Class 1: Bicycle equipped with a motor that provides assistance only when the rider is pedaling, and that ceases to provide assistance when the e-bike reaches 20 mph.
Class 2: Bicycle equipped with a throttle-actuated motor, that ceases to provide assistance when the e-bike reaches 20 mph.
Class 3: Bicycle equipped with a motor that provides assistance only when the rider is pedaling, and that ceases to provide assistance when the e-bike reaches 28 mph.
GAIA Rental Company offers Class 2 e-bikes.
Our bikes are legal anywhere a regular bicycle can go! All bike paths, trails, canals, sidewalks, bike lanes etc!
What are the restrictions on Motor power or throttle in Arizona?
Any motored cycle equipped with an electric motor over 750 watts is no longer considered an e-bike.
Are there any age restrictions to riding a Class 2 electric bike in Arizona?
There are NO age restrictions specified in the Arizona State Electric Bike Laws.
What are the laws around helmets in Arizona?
Arizona does not have any e-bike helmet laws.
What are the rules for riding on the road in Arizona?
By Arizona state law, Class 2 electric bikes are authorized to ride in any bike lanes and paths, anywhere a bicycle is accepted.
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There are plenty of trails and pathways around Arizona to ride on, checkout our trails page for some ideas of where to ride.
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We offer class 2 Rad Power e-bikes, one of the coolest, most popular and award winning e-bike brands on the market today. Rad Power e-bikes have 750 watts of power, 20 mph max speed and are rated at 45+ miles per charge. Rad bikes have exclusive throttle power and depending on the bike, four or five different pedal assist settings also.
To achieve higher mileage on your ride, you will need to pedal while on the move. GRC advises setting your assist level at 1 or 2 and to pedal while riding. At this setting you'll achieve an average riding speed around 11 mph.
Pedal Assist Settings and Range (Rad Runner 2):
- Pedal assist 1, 45 + miles
- Pedal assist 2, 30-40 miles
- Pedal assist 3, 20-30 miles
- Pedal assist 4, 15-20 miles
- Throttle only, 15-20 miles
*E-bike range is impacted by the amount of stopping and starting taking place, the percentage of throttle power versus pedal power usage and the passenger/s weight.
*The above ranges are GRC estimates and not official Rad Power Bike specification information.
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We offer class 2 Rad Power e-bikes, one of the coolest, most popular and award winning e-bike brands on the market today. Rad Power e-bikes have 750 watts of power, 20 mph max speed and are rated at 45+ miles per charge. Rad bikes have exclusive throttle power and depending on the bike, four or five different pedal assist settings also.
To achieve higher mileage on your ride, you will need to pedal while on the move. GRC advises setting your assist level at 1 or 2 and to pedal while riding. At this setting you'll achieve an average riding speed around 11 mph.
Pedal Assist Settings and Range (Rad Runner 2):
- Pedal assist 1, 45 + miles
- Pedal assist 2, 30-40 miles
- Pedal assist 3, 20-30 miles
- Pedal assist 4, 15-20 miles
- Throttle only, 15-20 miles
*E-bike range is impacted by the amount of stopping and starting taking place, the percentage of throttle power versus pedal power usage and the passenger/s weight.
*The above ranges are GRC estimates and not official Rad Power Bike specification information.
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Flat Tire?
Our Rad Power, Kenda e-bike tires feature an all-purpose tread, reflective sidewall stripe, and Kenda's K-Shield puncture-resistant tire liner to help prevent punctures. GRC has also added tube sealant to all of our e-bike tires as a further preventative measure for flat tires. Although multiple flat prevention methods are incorporated into the e-bike tire and tube, unfortunately, there are no guarantees.
- If you notice your tire has lost some air, find a place where you can quickly add air to the tire (typically, a gas station or convenience store will have an air pump/compressor for use. If you are riding local, Gilbert has multiple public use air pumps placed along bike paths and trails). In most cases, the cause of the loss of air will be stopped by the tire sealant. You simply will have to add more air to your tire to achieve 15-20psi (a firm feeling tire) for optimal riding conditions then you will be good to go!
- If, by chance your tire will not hold air after a couple of tries at the first option, send us a text (480/277-1374) regarding your flat tire and we will work to solve the problem in the most efficient way.
Dead Battery?
Our Rad Power E-bike battery's have an estimated maximum range of 45+ miles on a full charge. 45+ miles is a pretty long distance to travel on an e-bike outing in one day but is doable within the rental time range. To achieve your maximum possible range, you will need to set the pedal assist level setting at one or two (probably one) and you will need to pedal the entire ride (see the specs page under the FAQ's for estimated ranges). With the above stated, it is still possible to use up your battery power prior to the end of your adventure.
- If you notice your battery power is lower than anticipated at a specific time/distance during your ride, if using the throttle only, stop and set your pedal assistance level to a low setting and start pedaling more (more man power). Also, you can take a break for a bit somewhere and plug your charger into your battery to give it a bit more juice to complete the ride. Many locations have outlets for public use.
- If you are at a point where your battery has completely died, you can peddle to a place to charge the battery for a bit or you can use human power to peddle the remainder of the distance to the retrieval location. If the two options above cannot be completed and more help is needed, send us a text (480/277-1374) regarding your battery situation and we will work to solve the problem in the fastest and most efficient way possible.
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*Disclaimer
By signing the rental waiver, you understand that flat tires are a possibility and that a flat tire/s does not release you from your GRC rental obligations. You also understand that you are responsible for the usage of your e-bike's battery power from a full charge to a zero charge. If you run your e-bike battery down to a zero charge while riding under proper GRC usage guidelines stated on the specifications page, it does not release you from your GRC rental obligations.
**GRC's Disclaimer to the Disclaimer
Regarding the above message, that is simply information that needs to be clarified. Please know that we are here to help and will always do our best to professionally resolve any problems that may arise with our awesome customers so......Get out of the Car and Ride!!!
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Check out our policy page for more information.
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Check out our policy page for more information.
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We understand that things happen. If your rental was damaged on your adventure, we will assess the situation and let you know the plan.
Ultimately, you are responsible for returning your rental in the same condition you received it, minus a bit of grime and dirt.